Delivery & Returns

Delivery & Shipping

With retail orders, because they are bespoke and handmade, we aim to despatch in around 5 working days.

UK Orders (including Highlands & Islands & ROI)

Most deliveries will be sent using Royal Mail however longer items e.g. walking sticks and shoehorns and parcels over 2kg, will be sent by courier service.

Delivery charges will be calculated by the weight of your order and will be displayed at checkout. The minimum charge is £6.79.

EU Orders

Most deliveries will be sent using Royal Mail and handed over to your countires own postal service, however longer items e.g. walking sticks and shoehorns and parcels over 2kg, will be sent by courier service.

EU standard delivery - Dependant on your countires postal service

Delivery charges will be calculated by the weight of your order and will be displayed at checkout. The minimum charge is £16.50.

- Points pertaining to the EU Regulation on General Product Safety 2023/988 (the GPSR):

The products made and sold by Abbeyhorn Ltd., are not affected by the GPSR brought in by the EU on 13/12/24, due to the nature of said products.

From the Official Journal of the European Union (click here for the full Regulation):

Chapter 1: Article 2: Point 2(e) - "This Regulation does not apply to:"... "animal by-products and derived products"

Point (13) - "Animal by-products are materials of animal origin that people do not consume."

ROW Orders

Most deliveries will be sent using Royal Mail and handed over to your countires own postal service, however longer items e.g. walking sticks and shoehorns and parcels over 2kg, will be sent by courier service.

ROW standard delivery - Dependant on your countires postal service

Delivery charges will be calculated by the weight of your order and will be displayed at checkout. The minimum charge is £16.43.

Returns Policy

Abbeyhorn is committed to providing the highest quality products to our customers, however should a product not meet with your expectations you have the right to a full refund or replacement.

• You must take reasonable care of the goods.
• The goods should be returned within 7 working days from the day after they were received.
• You must return the goods in their original condition, quoting your Order Number.
• Refunds will be issued within 30 days.
• Replacements will be despatched upon receipt of the returns.
• We would recommend that you return you items via registered post. You will need to pay for delivery which is non-refundable.

Cancellation Policy

In addition to the above you also have the right to cancel your order at any time before the goods are delivered.

• You must send a written cancellation notice either by hand delivery, post, fax or email.